With any relationship, there are fears. Is this person trustworthy? Do they exercise control? Have they got high standards? Are they reliable? Are they punctual?

Fears are completely natural and this is why we create an atmosphere to openly discuss potential fears.

When we enter into a partnership with someone, they always questions about how it will work. With help from Jim Henderson at Shirlaws, we have narrowed it down to the following 5 fears:

• Can we trust ecommo?

  • We really hope so. We start the proceedings with the exchange of nondisclosure documents. We believe that the foundation to any relationship is trust and therefore take it very seriously.

    The most important issue for our partners is the protection of their clients' information. There are lots of companies out there who believe that they can make money off selling customer details. However, this is a short term view and one which ends up with the destruction of trust in the long term

    We do everything to build trust and we avoid anything that reduces trust.

    If you have any questions regarding trust then please ask us.

• What controls do ecommo have in place?

  • Controls allow you and us to correctly monitor and manage our partnership. By providing each other with information, developing targets and managing expectations, we believe that we can really make the most of our relationship.

    Information management within the relationship is critical such as finding out why customers are saying yes or no, if there are any glitches or how the user finds their experience. By sharing this information, both parties are able to act to create a more effective relationship and increase revenues on both sides.

    The development of targets allows us both to move in a pre-determined direction. However, these targets are more like guidance as we believe in both pro-active and reactive strategies. By developing targets, both parties have a better feeling about what they expect to get out of the relationship.

    Managing expectations is a priority for ecommo. Your expectations will be high and we aim to meet and surpass these through hard work and feedback. More importantly, as a partnership, we need to concentrate on managing expectations of your clients to really add value to your products and services.

• What's the quality of your work?

  • The quality of ecommo's work is the perceived quality by you and your customers. We aim to provide high quality services at all time, however sometimes there are exceptions

    Development can continue indefinitely and there must come a point where the feature has to be launched (otherwise what is the point in developing it). If a group of customers require a feature quickly, we will build, launch early and then develop further on the feedback provided. In this situation, the final quality may not be as high as we would like but more often than not, development is overly developed.

    However, the code that we write and our listening skills will always be of very high quality. This not only allows us to create fast and effective additional features but also to create them in the way your customers require.

• Do you deliver consistency?

  • Consistency is key. Constancy means no (nasty) surprises. ecommo is consistent.

    1. We are constantly trying to improve our products and services alongside our partners and customers.
    2. We are consistent with our design to increase customer usability
    3. We are constantly increasing ecommo's ease of use to increase customer uptake
• Do you deliver on time

  • Time is the most precious resource we have. It is critical that we allocate our time resources effectively to make the most of our partnerships.

    Alongside you, we create realistic timescales and stick to them in order to strengthen our relationship with our partners.

    Most importantly, We won't waste your time. If we are not right for each other then we will not take up your or our time to develop something that only 'kind of' works. Yours and our time is to valuable for this.

A relationship is all well and good but it is pointless unless it provides clear benefits to you and, more importantly, your clients.

We concentrate on the benefits that we can both gain by working together. We believe that we cannot approach the other expecting to walk away with a greater benefit. If anything, we would prefer for you to have the greater benefits as this increases the likelihood of having a long and effective partnership.

With help from Jim Henderson at Shirlaws, we have narrowed the main benefits to the following 5:

• Can we increase revenue with ecommo?

  • Business is business. Having a trusting and long term relationship is only effective if it is providing financial benefits to both parties.

    This is why, we have created our royalty sharing scheme where we offer a percentage (up to 50%) of all sales made within our relationship.

    However, direct financial gain is only part of what we offer. By integrating ecommo into your services, you are creating a market advantage and adding real value to your existing services. This in turn (if marketed correctly) will increase you customer base and revenue.

• Can we increase loyalty from our customers with ecommo?

  • By managing your customer's exceptions, you increase loyalty far beyond the effectiveness of a contract.

    By ecommo listening to the needs of your customers, we can create the perfect service for them which increases their loyalty to you.

    Loyalty is also important to us. You need loyalty from us. You do not want us to set up our relationship and then just leave you to it.

    We are equally loyal to our smallest partners as we our to our largest partners.

• Can we increase referrals with ecommo?

  • We believe that referrals are the most effective way of creating business.

    By adding exceptional value to your services and products, together we can dramatically increase the likelihood of your current customers referring friends, family and colleagues to you.

    Likewise, we will refer businesses that we believe you can help and we expect you to refer businesses that we can help to us.

• Can we increase our knowledge with ecommo?

  • We have an addiction to knowledge at ecommo. We believe that the more you know the more effective you can make your services.

    As we work together, you will become more knowledgeable in the way we work and we will become more knowledgeable in the way you work.

    This leads to very effective communication between you and ecommo and therefore more effective services for your customers.

• Can we increase our protection with ecommo?

  • We view protection as in market defenses. What do we have to protect us against the competition?

    The more you separate yourself from your competition the better and our aim is to help you do this.

    By working effectively together, you stand out more when it comes to your customers choosing the right service for them.

If you would like to find out more then please contact us through our contact page.

We like to have informal chats with new partners to understand what you are looking for and to explain more about our vision and how we can help you

Thanks for taking the time to read this and we would love the chance to talk to you about our collective future!